- Click Administrator Menu
- Click Users
- Search for user
- Search looks at username, first and last names (but not first and last names together), and email address. Does not look at Contact ID
- Click on the pencil on the right side of the screen
- You will be able to see the information about the user
- Do not change this information here… It will change again when user logs into Academy from Webpoint.
- In icons running down right side of screen, go to Enrollments
- You can see details of user’s learning history
- Navigate to desired course and hit the double green arrows in the Reset column.